Poll: Stock or Pro Cal (What's your experience, Good, Bad, Meh?)

[RANGER/HOBB]

This is what I was told by FPP when I was researching their ProCal. However, just got my Ranger back last Friday and though the ProCal shows both Performance and Stock tunes available when I select either it reads “invalid strategy “. This concerned me as I wanted to ensure if I’m ever towing and I can’t get 91 octane I could then return the truck to stock tune using the ProCal. Well, I call dealer and they tell me “No. the tunes are saved in the technician PC and have to be “changed”/loaded from the PC each time. WTH????

This shouldn’t have happened. They should have asked you if you had an FP account or allowed you to open on right there and then. I take it you didn’t have an FO account already established?

When the technician opened the account he used the voucher ID, downloaded the FP tune to his account, then upload loaded it to the Pro Cal tool. The OEM tune is in his account but it wasn’t downloaded to the Pro Cal tool, like it should have been.

The best thing to do would have been; you open FP account, enter the voucher software number, which pairs it to your account. Download the software to your account but not upload it to the Pro Cal. This way the technician couldn't uploaded/download the FP tune, without asking for access to your account first. It will store (upload) the OEM tune to the Pro Cal. This is why you‘re unable to access and switch tunes.

What I’d do is; ask them to give you the account and password the technician opened. It’s actually your account, not theirs. This same account, will also have your OEM tune stored. This way you can transfer the account, (user name and password). You can then download the OEM tune to the Pro cal and switch tunes at your discretion.

I think you’ll have to get Ford Performance to do the actual transfer of the account but it will solve the issue.

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[NAVYSAR06]

My dealer loaded my stock tune onto my procal after they did my tune. They said that is how its supposed to be done since you have the tuner with you

This is exactly how FPP detailed it to me, so imagine my surprise when I couldn’t access the stock tube via the procal I’ve called and will take it back then once PFF service is available to hold their hand and educate (FPP is closed in observance of the holiday). Said to go in today but I wouldn’t trust them to know where to plug into the OBD at this point.

 

[NAVYSAR06]

This shouldn’t have happened. They should have asked you if you had an FP account or allowed you to open on right there and then. I take it you didn’t have an FO account already established?

When the technician opened the account he used the voucher ID, downloaded the FP tune to his account, then upload loaded it to the Pro Cal tool. The OEM tune is in his account but it wasn’t downloaded to the Pro Cal tool, like it should have been.

The best thing to do would have been; you open FP account, enter the voucher software number, which pairs it to your account. Download the software to your account but not upload it to the Pro Cal. This way the technician couldn't uploaded/download the FP tune, without asking for access to your account first. It will store (upload) the OEM tune to the Pro Cal. This is why you‘re unable to access and switch tunes.

What I’d do is; ask them to give you the account and password the technician opened. It’s actually your account, not theirs. This same account, will also have your OEM tune stored. This way you can transfer the account, (user name and password). You can then download the OEM tune to the Pro cal and switch tunes at your discretion.

I think you’ll have to get Ford Performance to do the actual transfer of the account but it will solve the issue.

Ranger/Hobb, I did have a FP account but was told by the dealer if the procal was not in a sealed unopened box then the Ford Service technician wouldnt install. So I followed their instructions; if only they did the same for transferring and uploading the procal

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